Frequently Asked Questions
General Questions
Where can I buy Buffalo shoes?
Our products are available through our official website shoes-buffalo.com and selected retail partners. Check our store locator for authorized sellers near you.
How do I determine my correct size?
Refer to our detailed size guide on shoes-buffalo.com for accurate measurements. Sizes may vary slightly between styles, so we recommend checking each product’s specific guide.
Are Buffalo shoes true to size?
Most customers find our footwear true to size, but some collections may fit differently. Please review the sizing notes for each product before ordering.
Product Care
How should I clean my Buffalo shoes?
Use a soft brush or damp cloth to remove dirt. For leather styles, apply a suitable conditioner. Avoid machine washing unless specified in the care instructions.
Can I wear Buffalo shoes in winter?
Many of our styles feature durable soles and weather-resistant materials suitable for colder months. Check individual product descriptions for seasonal recommendations.
Orders & Shipping
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your protection.
How long does delivery take?
Processing typically takes 1-3 business days, with shipping times varying by destination. You’ll receive tracking information once your order ships.
Do you offer international shipping?
Yes, we deliver to multiple countries. Shipping costs and delivery times depend on your location.
Returns & Exchanges
What’s your return policy?
Unworn items in original packaging may be returned within 30 days. Initiate returns through your account on shoes-buffalo.com.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item is faulty or incorrect. Detailed instructions are provided during the return process.
Product Information
Where are Buffalo shoes made?
Our footwear is crafted using globally sourced materials with a focus on quality and comfort.
Do you offer vegan options?
Yes, select styles use synthetic materials. Look for the “vegan” filter when browsing shoes-buffalo.com.
Technical Issues
My discount code isn’t working. What should I do?
Ensure the code is valid and hasn’t expired. Some promotions may exclude certain collections. Contact us if issues persist.
The website isn’t loading properly.
Try clearing your browser cache or accessing shoes-buffalo.com from a different device. For ongoing problems, please reach out.
Still have questions?
Visit shoes-buffalo.com for more information. Our team is happy to assist with any inquiries not covered here.